CAPS has moved to the new Student Health and Counseling Center!
Please check in at the second floor reception desk for all CAPS appointments and questions.
Call the CAPS front desk at 951-827-5531, option 2 for your in-person and virtual scheduling needs.
Gender Health Support
Our Mission
Our mission at UCR Student Health Services (SHS) and Counseling and Psychological Services (CAPS) is to provide quality care for transgender and gender diverse (TGD) students. We recognize that every person has different needs, and we will work with you to assess, identify, and provide the proper care for your journey.
Statement of Commitment
The physicians, clinicians and staff of UCR’s Student Health Services (SHS) and Counseling and Psychological Services (CAPS) teams would like to reassure our students that WE ARE AND ALWAYS WILL BE committed to providing and promoting compassionate, inclusive and equitable care throughout our Health and Counseling departments. We hold to these core values and practices, despite the ever-changing winds of public discourse. Our commitment to lesbian, gay, trans, and gender-diverse patients/clients is unwavering.
UCR SHS and CAPS also affirm the statement made by the American Academy of Pediatrics. ALL patients/clients “must be able to discuss gender-affirming care with their trusted physician to determine together what care is best for them” and deserve access to high-quality, evidence-based health care. We want you to know that we remain committed to serving our students, and to advocating for access to compassionate and high-quality care.
Our Commitment includes:
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Student Health Care Resources
Student Health Care Resources: SHS provides a range of health care and services to currently enrolled undergraduate and graduate students, including primary care, women’s health, gender health, dental care, vision care, travel clinic, pharmacy, lab services, and a 24/7 NurseLine. You can contact SHS to make an appointment by calling (951) 827-3031 or by making an appointment online via the patient portal.
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Student Mental Health Resources
Student Mental Health Resources: CAPS offers a variety of mental health services for registered UCR students including individual therapy, group therapy, couples therapy (if both partners are registered UCR students), referrals, consultations, urgent support services, and access to speak to a crisis clinician 24/7 by calling (951) 827-5531, Option 1. Call the CAPS front desk at (951) 827-5531, Option 2 to make an appointment and for all routine matters.
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Multidisciplinary Approach
Multidisciplinary Approach: Our teams at SHS and CAPS work together to provide comprehensive and compassionate care in a safe and welcoming environment for all our TGD students.
- Gender Affirming UC SHIP Benefits
TGD Resources
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Campus Resources
UCR LGBT Resource Center:
- Location: 245 Costo Hall
- Phone: (951) 827-2267
- Email: out@ucr.edu
- Website: https://out.ucr.edu
- Social Media: @ucrlgbtrc
- UCR Trans Guide: https://out.ucr.edu/resources/ucr-trans-guide
- UCR LGBTRC Trainings: https://out.ucr.edu/educational-trainings
- Trans Group: Thursdays at 2pm. For more information and details, please email LGBTRC Director Nancy Jean Tubbs: nancy.tubbs@ucr.edu.
- Tuesday Talks @ 5pm: https://out.ucr.edu/programs/tuesday-talks
- T-Camp is an intercampus retreat to explore gender identity and expression and to engage in dialogue with our peers. This event is specifically for students who are transgender, nonbinary, or gender questioning, and is held annually in the San Bernardino Mountains. Retreat facilitators include transgender and nonbinary community members, as well as campus LGBTQ+ resource professionals. All UCR students selected to attend will have their fee covered by the LGBT Resource Center.
- Learn more about T-Camp, including the application process, here.
- For more information and details, please email LGBTRC Director Nancy Jean Tubbs: nancy.tubbs@ucr.edu
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Gender-Affirming Provider Directories
- Check out the list of UC SHIP Gender-Affirming Surgeons:
- TGD-Allied Provider Directory for Therapists, Health Providers, Community Resources, and More:
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Gender Inclusive Facilities
Gender Inclusive Restrooms
In 2016, UCR converted 111 restrooms on campus into gender-inclusive facilities. Each single-occupancy restroom has new signage. In addition, all new construction and buildings under heavy renovation must include gender-inclusive facilities. Additional building signage directs people to the nearest gender-inclusive facility if there is not one available in the building.All clients at CAPS may use the restroom that best aligns with their gender identity, regardless of gender expression. There are gender-inclusive restrooms on the first and second floors of the Student Health and Counseling Center (SHCC) building.
To find gender-inclusive restrooms, visit the UCR campus map and zoom in until you see the circle-triangle symbol. Click on the symbol and room number details will become visible on the left-hand side of the window. ADA-compliant facilities information is also available on the UCR campus map. The Student Recreation Center also offers a gender-inclusive locker room.
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Mental Health Crisis Resources
Trans Lifeline: Call 1-877-565-8860
Trans Lifeline is a trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive.
*As of January 1st, 2024, Trans Lifeline’s hotline operating hours are:- Monday through Friday: 10 AM – 6 PM (Pacific)
The Trevor Project: Call 1-866-488-7386
A 24/7 confidential and secure resource that provides live help for LGBTQ youth with a trained specialist, by phone, text, and chat.- Trevor Lifeline: 1-866-488-7386
- Trevor Chat: Available through website
- Trevor Text: Text START to 678678
- Trevor Space: A social networking site for LGBTQ youth under 25 and their friends and allies.
- Trevor Resources : A place where LGBTQ youth and allies can find answers to FAQs and explore resources related to sexual orientation, gender identity and more!
LGBT National Hotline: Call 1-888-843-4564
The LGBT National Hotline is a confidential safe space where callers of any age can speak about sexual orientation or gender identity/expression issues. This includes coming out issues, relationship concerns, bullying, workplace issues, HIV/AIDS anxiety, safer sex information, suicide, and much more.Hotline Hours:
Mon - Fri: 1:00pm - 9:00pm (Pacific Time)
Sat: 9:00am - 2:00pm (Pacific Time) -
National, Professional, & Online Resources
National, Professional, & Online Resources:
- American Psychological Association (APA) Guidelines for Psychological Practice with Transgender and Gender Nonconforming People.
- Gender Spectrum provides support and holds conferences for both families and healthcare providers, especially oriented toward younger children.
- Check out Human Rights Campaign (HRC) Transgender and Nonbinary People FAQs.
- Parents and Friends of Lesbians and Gays (PFLAG) is a national organization dedicated to supporting and educating families and loved ones of LGBTQ+ people.
- Pronouns Matter: https://out.ucr.edu/pronouns-matter
- The World Professional Association for Transgender Health (WPATH), is a 501(c)(3) non-profit, interdisciplinary professional and educational organization devoted to transgender health.
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Off Campus Resources
Off Campus Resources
Most large and many medium and small sized cities will have an LGBT center which may offer support groups, programming and other local resources and information. Use a Google search to find an LGBT resource center near you. Remember, the internet may contain information that is outdated, incorrect, misleading, or biased toward TGD people. Search with caution.See below for some local, national, professional, and online resources.
Local Resources
- Rainbow Pride Youth Alliance (RPYA)
- RPYA is a non-profit service organization for LGBTQ+ youth and allies in the Inland Empire. They provide a safe space for young people to meet, make friends and participate in various weekly events and activities. They also offer support and resources for gender affirmation and community building.
- Website: rainbowprideyouthalliance.org
- Instagram: @rainbowprideyouthalliance
- Phone: 909-206-4830
- Riverside Pride Resources: https://www.riversideprideie.org/get-help/
- Transgender Health & Wellness Center: https://trans.health/
- The Riverside 1 Office is located at 6800 Indiana Ave Suite 290/295, Riverside, CA 92506.
- Phone: (951) 530-8139
- Services include: transitional clothing, name- and gender-change assistance, emergency hygiene supplies, meals, mental health counseling, as well as clothes for LGBTQ youth seeking new placement.
- The Riverside 2 Office is located at 6840 Indiana Avenue Suite 150, Riverside, CA 92506.
- Phone: (951) 530-8148
- *This office is dedicated exclusively for electrolysis only.
- The Riverside 1 Office is located at 6800 Indiana Ave Suite 290/295, Riverside, CA 92506.
- TruEvolution: https://www.truevolution.org/
- Location: 4175 Brockton Avenue, Riverside, CA 92501
- Phone: (951) 888-1346
- Toll-Free Number: (877) 890-1169
- Services:
- HIV Care & Prevention Services
- Housing Services
- Behavioral Health Services (Clinical Therapy & Support Groups)
- Rainbow Pride Youth Alliance (RPYA)
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Staff Training Resources
Staff Training Resources
- UCR LMS Gender Recognition: A focus on Transgender, Nonbinary and Intersex awareness. R1-SAECO0032
- Pronouns Matter: https://out.ucr.edu/pronouns-matter
- UCR LGBTRC Trainings: https://out.ucr.edu/educational-trainings
- UCSF Center of Excellence for Transgender Health: https://prevention.ucsf.edu/transhealth
- Trans-Inclusive College Health Programs, American College Health Association
- World Professional Association for Transgender Health (WPATH): https://www.wpath.org
- UCOP Gender Recognition and Lived Name policy: https://policy.ucop.edu/doc/2700693/GRLN
FAQs for Gender-Affirming Surgery
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What do I need to do to prepare for gender-affirming surgery?
What do I need to do to prepare for gender-affirming surgery?
- For an overview of the steps you would need to go through to prepare for gender-affirming surgery, check out the 2023-2024 UCSHIP Gender Affirming Surgery Resource Guide.
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Do I need a letter from a mental health provider for gender-affirming surgery?
Do I need a letter from a mental health provider for gender-affirming surgery?
Yes. For an overview of the steps you would need to go through to prepare for gender-affirming surgery, check out the 2023-2024 UCSHIP Gender Affirming Surgery Resource Guide for guidance on obtaining medical approval for surgeries.
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How do I get support from CAPS if I am interested in gender-affirming surgery?
How do I get support from CAPS if I am interested in gender-affirming surgery?
- CAPS welcomes students requesting a letter for accessing trans care such as Hormone Replacement Therapy (HRT) and gender- affirming surgeries, as required by medical insurance for medical approval. Check out our Staff bios to learn more about our providers: https://counseling.ucr.edu/our-staff.
- To schedule a consultation, make an appointment, or leave a message, call the CAPS front desk at (951) 827-5531, option 2.
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What if I am looking for HRT or other gender-affirming services and I don’t have UC SHIP?
What if I am looking for HRT or other gender-affirming services and I don’t have UC SHIP?
- Please contact your insurance provider for a list of covered benefits.
- Please see the Provider Directory for therapists, health providers and other gender-affirming community resources:
FAQs for Transgender and Gender Diverse (TGD) Students
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How do I change my lived/preferred name online and on campus?
How do I change my lived/preferred name online and on campus?
- For UCR registration information, you may use your Lived/Preferred Name at UCR. Follow the tutorials below. Please note that your Legal Name will still be used for official University business such as Financial Aid, medical records, and other interactions external to the campus.
- If you choose not to make the changes in your UCR Registration, you may also edit your profile information via the SHS/CAPS via the patient portal.
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Where can I find information on gender affirming services available through my UC SHIP insurance?
Where can I find information on gender affirming services available through my UC SHIP insurance?
- Please refer to your SHIP benefits booklet and view the 2023-2024 gender affirming benefits overview.
- You can also contact health@ucr.edu or call SHS (951) 827-3031, option 4 to speak to someone in the insurance department at UCR Student Health.
- To find a provider or receive additional information for these services, you can also contact UC SHIP/ Anthem Customer Service at (866) 940-8306 directly.
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How can SHS help me with HRT or other gender affirming care?
How can SHS help me with HRT or other gender affirming care?
- UCR Student Health Services (SHS) has primary care physicians (PCP) who can prescribe Hormone Replacement Therapy (HRT) on campus.
- Call SHS to make an appointment at (951) 827-3031 or make an appointment online via the patient portal.
- UCR SHS can also provide referrals to in-network gender affirming providers and endocrinologists in the Anthem network under SHIP for transgender HRT and other gender affirming care.
- Call SHS to make an appointment at (951) 827-3031 or make an appointment online via the patient portal.
- UCR Student Health Services (SHS) has primary care physicians (PCP) who can prescribe Hormone Replacement Therapy (HRT) on campus.
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Which CAPS clinicians should I go to for assistance with gender affirming care?
Which CAPS clinicians should I go to for assistance with gender affirming care?
- CAPS has multiple counselors who have experience working with gender identity questions and with transgender/gender diverse (TGD) students. To make an appointment, call the CAPS front desk at (951) 827-5531, option 2.
- Learn more about our CAPS staff here: https://counseling.ucr.edu/our-staff
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Does UCR SHS have a visiting or contracted endocrinologist for in-person services?
Does UCR SHS have a visiting or contracted endocrinologist for in-person services?
- UCR SHS does not currently have a visiting endocrinologist on site, however, UCR SHS has primary care physicians (PCP) on campus who can prescribe HRT and provide referrals for gender-affirming care.
- If a referral to an endocrinologist is needed, UCR SHS also has a collaborative relationship between UC Health provider and Endocrinologist Dr. Hoda Amiri. SHS PCP will make a referral to Dr. Amiri. Dr. Amiri is a UC SHIP approved provider and will see UCR students virtually as well as in their office in Irvine.
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If Dr. Amiri sees a UCR student virtually, can their prescriptions be sent to the SHS campus Pharmacy?
If Dr. Amiri sees a UCR student virtually, can their prescriptions be sent to the SHS campus Pharmacy?
- Yes! UCR SHS Pharmacy accepts prescriptions from outside providers.
FAQs for Hormone Replacement Therapy (HRT)
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What are the goals of Hormone Replacement Therapy (HRT)*?
What are the goals of Hormone Replacement Therapy (HRT)*?
The goals of HRT are to:- Reduce the level of endogenous sex hormones, and
- Replace sex hormones consistent with the individual’s gender identity.
*For more information view Dr. Hoda Amiri, Endocrinologist at UC Health: What's Up Doc? What is Transgender Hormone Therapy?
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What are the criteria to start HRT*?
What are the criteria to start HRT*?
- Persistent, well-documented gender dysphoria/gender incongruence. This diagnosis can be made by a mental health professional (e.g., therapist, psychiatrist) or a medical provider (e.g., primary care or endocrinologists, if they feel comfortable doing so)
- The capacity to make fully informed decisions and to consent for treatment.
- The age of majority in a given country (if younger, follow the criteria for adolescents).
- Mental health concerns, if present, must be reasonably well controlled.
*For more information view Dr. Hoda Amiri, Endocrinologist at UC Health: What's Up Doc? What is Transgender Hormone Therapy?
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Is HRT covered by my UC SHIP insurance plan?
Is HRT covered by my UC SHIP insurance plan?
- Yes! HRT is a covered benefit, please refer to your current year’s Anthem benefit book on the SHS Insurance page https://studenthealth.ucr.edu/ucship and view the 2023-2024 gender affirming benefits overview.
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Do I need a letter from a mental health provider before I start HRT?
Do I need a letter from a mental health provider before I start HRT?
· Most medical providers do require documentation prior to beginning HRT.
· According to UC Health Endocrinologist, Dr. Hoda Amiri*, the criteria for beginning HRT includes:
- Well-documented gender dysphoria/gender incongruence. This diagnosis can be made by a mental health professional (e.g., therapist, psychiatrist) or a medical provider (e.g., primary care or endocrinologists, if they feel comfortable doing so).
- The capacity to make fully informed decisions and to consent for treatment.
- The age of majority in a given country (if younger, follow the criteria for adolescents).
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Mental health concerns, if present, must be reasonably well controlled.
*For more information view Dr. Hoda Amiri, Endocrinologist at UC Health: What's Up Doc? What is Transgender Hormone Therapy?
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What is the process of seeking HRT at UCR?
What is the process of seeking HRT at UCR?
- UCR Student Health Services (SHS) has primary care providers (PCP) who can prescribe Hormone Replacement Therapy (HRT) on campus. Call SHS to make an appointment at (951) 827-3031 or make an appointment online via the patient portal.
- Depending on a student's current health, medical history, and medical needs, UCR SHS may need to refer students out to in-network endocrinologists in the Anthem network under UC Student Health Insurance Plan (UCSHIP) for transgender HRT and other gender affirming care.
- You can make an appointment with your SHS PCP by calling 951-827-3031 or make an appointment online via the patient portal to see whether they can prescribe HRT for you, or provide you with a referral.
- For students who do not have or want to use the UC SHIP insurance plan:
- You can refer to the provider directory: Community Providers & Resources_Updated 06.2024, or
- Contact your insurance provider to seek information on insurance coverage.
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How do I get support from CAPS if I am interested in HRT?
How do I get support from CAPS if I am interested in HRT?
- CAPS welcomes students requesting a letter for accessing trans care such as Hormone Replacement Therapy (HRT) and gender affirming surgeries, as required by medical insurance for medical approval. Check out our Staff bios to learn more about our providers: https://counseling.ucr.edu/our-staff.
- To schedule a consultation, make an appointment, or leave a message, call the CAPS front desk at (951) 827-5531, option 2.
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Which CAPS clinicians should I go to for assistance with gender affirming care?
Which CAPS clinicians should I go to for assistance with gender affirming care?
- UCR's Counseling & Psychological Services (CAPS) has multiple counselors who have experience working with gender identity questions and with transgender/gender diverse (TGD) students. To make an appointment, come into our office during business hours or call the CAPS front desk at (951) 827-5531, option 2.
- Check out our Staff bios to learn more about our providers: https://counseling.ucr.edu/our-staff.