Walk-In Services

A clinician is available at Counseling and Psychological Services (CAPS), by phone or in-person, during normal office hours weekly to assist students, faculty, staff and parents/family members with an immediate crisis, brief consult or to provide basic CAPS information. You may access these services by calling  (951) 827-5531, option 2 or walking into Counseling and Psychological Services on the second floor of the Student Health and Counseling Center (SHCC) next to Lot 21.

For an in-person consultation, you will be asked to complete some basic paperwork to ensure that the clinician has all relevant information to be of assistance and to help determine the need for a brief consultation or a crisis visit. Walk-in consultations/crisis appointments are not therapy sessions, but are typically, brief assessments focused on ensuring safety and often for making appropriate appointments or referrals to the community. 

24-Hour Hotline

After-hours, mental health therapists are available for crisis counseling and consultation by phone at (951) 827-5531, option 1; (951) UCR-TALK; or 2-TALK from campus phones, 24 hours daily.

UC Riverside Police & Campus Safety

3500 Canyon Crest Drive
911 or 951-827-5222 (24 hours)

  • In case of emergency or whenever you need immediate assistance, dial 9-1-1.
  • File a police report about a crime that has occurred on campus.
  • For faculty and staff: If a student is presenting a serious threat or imminent risk to self or others, find someone to stay with the student while phone calls are being made. Notify your supervisor or department head.

Case Management

Student Health & Counseling Center (SHCC), 2nd Floor

  • Identifies resources for students for housing, food, health care, and education.
  • Offers guidance to faculty and staff about how to intervene with a student of concern.
  • Gives assistance to faculty or staff about students in distress or distressing to others and who wish to defer to professional staff for assistance in intervention and follow up.

CARE (Campus Advocacy, Resources & Education)

HUB 377

  • Provides support to students impacted by sexual assault, domestic violence, and stalking.
  • Services include crisis intervention, safety planning, sorting through emotions, understanding rights and options, and reaching next-step decisions. 

Student Health Services

Student Health & Counseling Center (SHCC), 1st Floor

  • Provides treatment and support for students who may be facing medical or behavioral health challenges that would benefit from medical care, including on-campus primary care and psychiatric services, and referral to off-campus specialists, programs, and resources.
  • Can provide information regarding health services available to students as well as recognize when possible health concerns need to be addressed.
  • Provides a full-service pharmacy, including prescriptions and over-the-counter-medications.
Riverside Community Hospital ER

4445 Magnolia Avenue
Riverside, CA 92501
(951) 788-3200

Riverside University Health System Medical Center

26520 Cactus Avenue
Moreno Valley, CA 92555
(951) 486-4000

Parkview Community Hospital Medical Center

3865 Jackson Street
Riverside, CA 92503
(951) 688-2211

Corona Regional Medical Center

800 S. Main Street
Corona, CA 91720
(951) 737-4343

Riverside Area Rape Crisis Center
(951) 686-RAPE or (951) 686-7273

Riverside Helpline

24 Hour Suicide/Crisis Intervention
(951) 686-HELP (951) 686-4357

24/7 Mental Health Urgent Care: Western Riverside

24/7 Mental Health Urgent Care (for Adults ages 18+)
9990 County Farm Rd, Bldg 2
Riverside, CA 92503
(951) 509-2499

24/7 Mental Health Urgent Care: Perris

24/7 Mental Health Urgent Care (for Youth and Adults ages 13+)
85 Ramona Expressway, Suites 1-3
Perris, CA 92571
(951) 349-4195

24/7 Mental Health Urgent Care: Palm Springs

24/7 Mental Health Urgent Care (for Youth and Adults ages 13+)
2500 N Palm Canyon Dr., Suite A1-A4
Palm Springs, CA 82262
(442) 268-7000

988 Suicide & Crisis Lifeline (formerly the National Suicide Prevention Lifeline)

988 or (800) 273-TALK (8255) 

Alternatives to Domestic Violence

24-hour confidential hotline for Riverside City Area & Out of County: (951) 683-0829
24-hour confidential hotline for the remainder of Riverside County: 1 (800) 339-SAFE

Crisis Text Line

24/7 text support from a trained crisis counselor. 
Text HOME to 741-741 from anywhere in the US.

Inland SoCal Crisis Helpline

24 Hour Suicide/Crisis Intervention
(951) 686-HELP or (951) 686-4357

The Trevor Project

24/7 Lifeline: 1 (866) 488-7386

The Trans Lifeline

Lifeline: 1 (877) 565-8860

*As of January 1st, 2024, Trans Lifeline’s hotline operating hours are:
Monday through Friday: 10 AM – 6 PM (Pacific)

The Jed Foundation

American Association for Suicidology

American Foundation for Suicide Prevention

For a quick guide on supporting students in crisis consult the Red Folder.

Red Folder

If this is a life-threatening emergency, call 9-1-1 or go to your nearest hospital emergency room.